Effective Date: 17 July 2026
Last Updated: 17 July 2026
KariTaxi respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how KariTaxi, referred to as “KariTaxi,” “we,” “us,” or “our,” collects, uses, stores, shares and protects information when you use the KariTaxi passenger mobile application, website, customer-support services and related ride-booking services.
By creating an account or using KariTaxi, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is necessary to provide taxi-booking, rental, outstation, payment, safety and customer-support services.
1.1 Account and profile information
When you register or update your KariTaxi account, we may collect:
Full name
Mobile phone number
Email address
Profile photograph
Gender, where provided
Date of birth, where required
Account password or authentication credentials
Preferred language
Saved addresses such as Home and Work
Referral or promotional code
Account status and preferences
Passwords are intended to be stored using secure authentication and encryption methods rather than as readable plain text.
1.2 Location information
KariTaxi uses location information to provide ride-related services. Depending on your device permissions and app usage, we may collect:
Precise GPS location
Approximate location
Current pickup location
Drop-off location
Saved locations
Route information
Added stops
Location selected through a map or search
Location during an active booking or ride
SOS location when an emergency alert is activated
Location may be collected while the application is visible. Where required for live trip tracking, safety or an active ride, location may also be processed while the app is running in the background.
We do not intend to continuously collect background location when there is no active booking, ride, safety event or other location-based feature requiring it.
You may disable location access through your device settings. However, some ride-booking, tracking and safety features may not work correctly without location access.
1.3 Booking and trip information
When you request or complete a ride, we may collect:
Pickup and destination addresses
Additional stops
Booking date and time
Scheduled pickup time
Selected vehicle category
Estimated and final fare
Distance and estimated travel duration
Driver and vehicle assigned to the booking
Trip status and cancellation details
Driver notes or special instructions
Ride history
Ratings, reviews and feedback
Rental or outstation booking details
Promo codes and discounts used
Booking information for another passenger
When you book a ride for another person, you may provide that passenger’s name, phone number and travel information. You must have permission to provide their information to KariTaxi.
1.4 Payment and wallet information
When you make or receive a payment, we may collect:
Payment method
Payment status
Transaction identifier
Fare amount
Wallet balance
Wallet transactions
Refund information
Promo credits
Referral rewards
Billing or invoice information
Limited payment-card details such as card type and last four digits, where supplied by the payment processor
Payments may be processed by third-party payment service providers.
KariTaxi does not intend to directly store complete card numbers, card security codes, UPI PINs, banking passwords or other sensitive payment authentication information. Such information is normally entered into and processed by the selected payment provider.
1.5 Safety and emergency information
When you use the SOS or another safety feature, we may collect and process:
Your current location
Booking and trip information
Driver and vehicle details
Date and time of the safety event
Emergency request details
Support communications
Contact information supplied for emergency assistance
Technical information related to the SOS activation
This information may be shared with KariTaxi support personnel, the assigned driver or fleet operator, your emergency contact, and law-enforcement or emergency authorities where reasonably necessary to protect health or safety or where required by law.
1.6 Customer support and communications
When you contact KariTaxi through chat, telephone, email, feedback forms or other support channels, we may collect:
Your name and contact information
Chat messages
Email messages
Support-ticket details
Complaints and feedback
Attachments or screenshots you submit
Booking information connected to the request
Call-related records, where legally permitted and appropriately disclosed
1.7 Device, technical and usage information
We and our service providers may automatically collect:
Device model and manufacturer
Operating-system name and version
Application version
Device or application identifiers
Firebase or push-notification token
Internet Protocol address
Language and time zone
Login and authentication records
App activity and feature usage
Map interaction information
Crash reports
Performance logs
Diagnostic information
Security and fraud-detection events
Where Google Maps SDK is used, the SDK may automatically process request metadata, device metadata, crash metrics, IP address and a Maps-specific identifier. Depending on the configuration, it may also process map interactions such as panning and zooming.
1.8 Device permissions
Depending on the features available in your version of KariTaxi, the application may request permission to access:
Location: To identify pickup points, display nearby vehicles, calculate routes, track active rides and support safety features.
Notifications: To send booking updates, driver-arrival alerts, trip-status notifications, offers and support messages.
Camera or photos: To upload a profile image, complaint evidence or support attachment.
Telephone: To initiate calls to a driver, customer support or emergency service.
Contacts: Only when you choose a feature that allows selecting another passenger or sharing a referral with a saved contact.
Storage or media: To select or save permitted images and documents.
KariTaxi only intends to request permissions needed for enabled app features. You can manage permissions through your device settings.
2. How We Use Your Information
We may use your information to:
Create and manage your KariTaxi account
Verify your phone number or identity
Process local, rental and outstation bookings
Identify pickup and destination locations
Match you with an available driver or vehicle
Provide live trip status and location tracking
Calculate estimated distances, durations and fares
Process payments, refunds and wallet transactions
Send booking confirmations and service notifications
Allow scheduled bookings
Support bookings made for another passenger
Provide SOS and safety assistance
Facilitate communication between passengers and drivers
Respond to complaints and support requests
Maintain booking and transaction history
Provide referral rewards and promotional benefits
Detect fraud, misuse and unauthorised account activity
Enforce our terms, policies and safety requirements
Diagnose crashes and improve app performance
Analyse service usage and improve KariTaxi
Maintain legal, tax, accounting and regulatory records
Protect the rights, safety and property of users, drivers, KariTaxi and others
Where consent is required, you may withdraw that consent through the app, your device settings or by contacting us. Withdrawing consent may prevent us from continuing to provide features that depend on that information.
3. How We Share Information
We do not sell or rent your personal information.
We may share information only where necessary for the purposes described below.
3.1 Drivers and fleet operators
To fulfil a booking, we may share relevant information with the assigned driver, vehicle owner, transport company or fleet operator, including:
Passenger name
Contact information or masked contact details
Pickup and drop-off locations
Added stops
Booking date and time
Trip instructions
Booking type
Payment status
Safety-related information where necessary
Drivers may also receive information needed to contact you and complete the ride.
3.2 Other passengers
When a ride is booked for another person, relevant booking and driver details may be shared with that passenger.
3.3 Service providers
We may use third parties to provide:
Cloud hosting and database services
Authentication and OTP delivery
Push notifications
Map, location, geocoding and route services
Payment processing
Email and SMS delivery
Customer-support tools
Crash reporting and performance monitoring
Analytics
Fraud detection and security
Data storage and backup
These service providers may process information only as needed to provide their contracted services, subject to their own privacy obligations and applicable agreements.
Services used by KariTaxi may include Google Maps Platform and Firebase services. The exact services used may change as the application is updated.
3.4 Legal and safety disclosures
We may disclose information where we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, legal process or government request
Respond to law-enforcement or emergency-service requests
Protect the safety of passengers, drivers or the public
Investigate fraud, abuse, security incidents or unlawful activity
Establish, exercise or defend legal claims
Enforce KariTaxi’s terms and policies
3.5 Business transfers
If KariTaxi is involved in a merger, acquisition, restructuring, financing, sale of assets or transfer of its business, information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.
4. Notifications and Marketing
We may send essential service communications such as:
OTP and account-verification messages
Booking confirmations
Driver assignment notifications
Driver arrival alerts
Ride-status updates
Payment and refund confirmations
Safety messages
Account and security notifications
These operational communications may be necessary to provide the service.
With your consent where required, we may also send promotional notifications about discounts, referral rewards, offers or new services.
You may disable promotional push notifications through the application or device settings. Disabling promotional messages will not necessarily stop essential booking, safety or account communications.
5. Cookies and Similar Technologies
KariTaxi’s website, web-based booking pages or embedded services may use cookies, local storage and similar technologies to:
Keep users signed in
Remember preferences
Secure user sessions
Understand website usage
Improve performance
Prevent fraud and abuse
You may control cookies through your browser settings, although some website functions may be affected.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Maintain an active account
Provide and complete requested rides
Process payments and refunds
Resolve complaints or disputes
Maintain safety and fraud-prevention records
Comply with tax, accounting and legal obligations
Enforce agreements
Protect users and the platform
Account and profile information is generally retained while your KariTaxi account remains active.
Booking, payment, invoice, safety and dispute records may be retained after account deletion where retention is required for legal compliance, accounting, fraud prevention, safety investigations or the establishment, exercise or defence of legal claims.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely isolate it. Information may remain temporarily in encrypted backups until those backups are overwritten through the normal backup cycle.
7. Account and Data Deletion
You can request deletion of your KariTaxi account and associated personal data through:
KariTaxi app → Menu → Delete Account
You may also submit a deletion request by emailing:
Please send the request from the email address or phone number connected to your KariTaxi account so that we can verify ownership.
After verification, we will delete or de-identify personal information associated with your account, except information that must be retained for:
Outstanding bookings or payments
Refunds and chargebacks
Tax and accounting requirements
Fraud prevention
Safety incidents
Legal obligations
Disputes or legal claims
Deleting the app from your device does not automatically delete your KariTaxi account.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
Know whether we process your personal information
Request access to your personal information
Request correction of inaccurate information
Update incomplete or outdated information
Request deletion or erasure
Withdraw consent
Object to or restrict certain processing
Request information about parties with whom data has been shared
Submit a privacy complaint or grievance
Nominate another person to exercise permitted rights in applicable circumstances
To exercise a privacy right, email:
We may request reasonable information to verify your identity before processing your request.
India’s Digital Personal Data Protection Act recognises rights relating to access, correction, updating, erasure and grievance redressal.
9. Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information, which may include:
Encryption during transmission
Access controls and authentication
Restricted staff access
Secure server configuration
Monitoring and logging
Backup protections
Fraud and abuse detection
Security reviews and updates
No electronic transmission or storage system can be guaranteed to be completely secure. Users should protect their passwords, OTPs and devices and should not share authentication information with others.
10. International Data Processing
KariTaxi and its service providers may process or store information in India or other countries where servers, support teams or service providers operate.
Where personal information is transferred across borders, we will take reasonable steps to ensure the transfer is handled in accordance with applicable data-protection requirements.
11. Children’s Privacy
KariTaxi is intended to be used by adults who are legally able to request and pay for transportation services.
Persons under 18 should use KariTaxi only with the involvement and permission of a parent or legal guardian, where permitted by local law.
We do not knowingly intend to collect personal information from children without the consent or involvement required by applicable law. If you believe that a child’s information has been provided improperly, contact us at karitaxitech@gmail.com.
12. Third-Party Links and Services
The application may contain links to third-party websites, payment pages, maps or external services.
This Privacy Policy applies only to KariTaxi. Third-party services are governed by their own terms and privacy policies, and KariTaxi is not responsible for the privacy practices of independently operated third parties.
13. Changes to This Privacy Policy
We may update this Privacy Policy when:
New app features are introduced
Data practices change
Third-party services change
Security procedures are updated
Legal or regulatory requirements change
The revised policy will display an updated “Last Updated” date. Where required, we may also notify users through the application, email or another appropriate method.
Continued use of KariTaxi after an updated policy becomes effective means the updated policy will apply to future use, subject to any consent requirements under applicable law.
14. Contact and Grievance Information
For privacy questions, account deletion, data-access requests, complaints or grievances, contact:
App Name: KariTaxi
Privacy Contact: KariTaxi Support
Email: karitaxitech@gmail.com
Effective Date: 17 July 2026
We will review privacy requests and respond within a reasonable period, subject to identity verification and applicable legal requirements.