Effective Date: 19 July 2026
Last Updated: 19 July 2026
Application: KariTaxi Driver
Privacy Contact: karitaxitech@gmail.com
KariTaxi Driver respects the privacy of drivers and is committed to protecting personal information.
This Privacy Policy explains how KariTaxi, referred to as “KariTaxi,” “we,” “us,” or “our,” collects, uses, stores, shares and protects information when drivers use the KariTaxi Driver mobile application and related services.
By registering for or using KariTaxi Driver, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information necessary to register drivers, verify eligibility, assign trips, provide navigation, process earnings and maintain the safety of passengers and drivers.
1.1 Driver account information
When you register for or use KariTaxi Driver, we may collect:
Full name
Mobile phone number
Email address
Profile photograph
Date of birth
Gender, where required
Residential or correspondence address
Preferred language
Login credentials
Account status
Referral information
Driver identification number
Company or fleet affiliation
Passwords are intended to be protected using secure authentication methods and are not intended to be stored as readable plain text.
1.2 Identity and driver-verification information
To determine whether you are eligible to provide transportation services, we may collect:
Driving licence details
Government-issued identification
Tax identification information, where required
Driver photograph or selfie
Proof of address
Background-verification information, where permitted
Training or certification records
Expiry dates of licences and documents
Verification status and rejection reasons
Bank or payment-settlement information
We may request photographs or electronic copies of these documents.
1.3 Vehicle information
We may collect information about the vehicle used to provide services, including:
Vehicle registration number
Vehicle make, model and year
Vehicle category
Vehicle colour
Seating capacity
Registration certificate
Insurance information
Permit information
Inspection or fitness certificate
Vehicle photographs
Ownership or fleet information
Document expiry dates
Vehicle approval status
1.4 Location information
KariTaxi Driver uses location information to connect drivers with passengers and operate ride services.
Depending on app permissions, device settings and whether you are online or completing a trip, we may collect:
Precise GPS location
Approximate location
Current driver location
Background location
Online and offline status
Pickup and drop-off locations
Route and navigation information
Distance travelled
Trip start and end locations
Location timestamps
Street-pickup location
SOS or emergency-event location
Location may be collected while the application is open and, where required to support driver availability, trip assignment, live tracking, navigation or safety, while the application operates in the background.
You may disable location access through your device settings. However, you may be unable to go online, receive trips, navigate, complete active trips or use emergency features without location access.
1.5 Trip and booking information
When you receive, accept or complete a trip, we may collect:
Booking identifier
Trip category, including local, rental or outstation
Passenger pickup and destination
Additional stops
Passenger instructions
Requested and scheduled time
Acceptance or rejection details
Arrival time
Trip start and completion time
Trip distance and duration
Trip route
Waiting time
Cancellation details and reasons
Fare and payment information
Toll, parking and additional charges
OTP or trip-verification status
Ratings, reviews and complaints
Trip history
Street-pickup details
Driver notes and support records
1.6 Earnings, wallet and payment information
To calculate and process driver earnings, we may collect:
Trip earnings
Incentives and bonuses
Commission and service fees
Taxes and deductions
Wallet balance
Wallet transaction history
Cash collected from passengers
Digital payment status
Refunds and adjustments
Payout and settlement details
Bank account or payment-provider details
Transaction identifiers
Invoices and statements
Complete bank passwords, UPI PINs, card security codes and similar payment-authentication information should not be stored by KariTaxi. Such information may be processed directly by a payment provider.
1.7 Passenger and communication information
During a trip, the app may provide access to limited passenger information needed to complete the booking, such as:
Passenger name
Pickup and destination
Contact number or masked contact details
Booking notes
Emergency or accessibility instructions
Chat and call-related information
Drivers must use passenger information only to provide the requested transportation service and must not retain, disclose or misuse it for unrelated purposes.
1.8 Safety and emergency information
When you use SOS, safety or emergency features, we may collect and process:
Current location
Driver identity
Vehicle details
Active trip information
Passenger and booking details
Time and type of emergency
Emergency-contact information
Communications with support
Technical information related to the incident
Evidence submitted in connection with an incident
This information may be shared with emergency contacts, passengers, fleet operators, support personnel, law-enforcement authorities or emergency services when reasonably necessary to protect safety or comply with the law.
1.9 Customer support information
When you contact KariTaxi support, we may collect:
Driver name and contact details
Support messages
Chat records
Email communications
Complaint details
Screenshots, photographs or documents
Trip and transaction information
Support-ticket status
Call-related records, where legally permitted and disclosed
1.10 Device, technical and usage information
We and our technology providers may automatically collect:
Device model and manufacturer
Operating-system version
App version
Device or app identifiers
Firebase or push-notification token
Internet Protocol address
Language and time zone
Login activity
App interactions
Online and offline activity
Crash and diagnostic reports
Performance information
Security and fraud-detection events
Network and connectivity information
Where the Google Maps SDK is used, it may automatically process information such as device metadata, crash metrics, IP address and a Maps-specific identifier. Depending on configuration, map interactions such as panning and zooming may also be processed.
2. Device Permissions
Depending on the features enabled in KariTaxi Driver, the application may request access to:
Location
Used to:
Show your current location
Allow you to go online
Identify nearby ride requests
Share your location during active trips
Provide navigation
Calculate distance and fare
Support street pickups
Provide SOS and safety features
Background location
Used where required to:
Maintain driver availability while online
Receive eligible trip requests
Track an accepted or active trip
Provide live location to the passenger
Support safety and emergency functions
Notifications
Used to send:
New trip requests
Booking updates
Passenger cancellation notifications
Scheduled-trip reminders
Payment and earnings notifications
Account and security alerts
Support messages
Camera and photos
Used to:
Upload a profile photograph
Capture driving-licence or vehicle documents
Upload vehicle photographs
Submit proof, receipts or support attachments
Telephone
Used to initiate calls to:
Passengers
KariTaxi support
Emergency contacts
Emergency services
Where available, contact details may be masked.
Microphone
Used only where a feature requiring voice communication or recording is enabled and permission has been granted.
Contacts
Used only where you choose to select an emergency contact or referral recipient. Where possible, KariTaxi should use a system contact picker rather than collecting the entire address book.
Storage and media
Used to select or save permitted photographs, documents, invoices and support attachments.
You can manage permissions through your Android device settings. Disabling a required permission may prevent related features from working.
3. How We Use Information
We may use driver information to:
Register and authenticate driver accounts
Verify identity, licence, vehicle and eligibility
Approve or reject driver applications
Manage driver and vehicle documents
Display online and offline availability
Identify and send relevant trip requests
Assign local, rental and outstation bookings
Provide navigation and route assistance
Share active-trip location with passengers
Calculate distance, duration, fares and earnings
Process commissions, incentives and settlements
Maintain wallet and transaction records
Provide street-pickup functionality
Send trip, payment and account notifications
Facilitate driver-passenger communication
Provide SOS and emergency support
Respond to complaints and support requests
Investigate accidents, disputes and safety incidents
Prevent fraud, abuse and unauthorised activity
Maintain service quality
Analyse performance and app usage
Diagnose crashes and technical problems
Enforce our terms and driver requirements
Comply with legal, tax and regulatory obligations
Protect passengers, drivers, KariTaxi and the public
4. When Location Is Shared
Your location may be shared with:
Passengers connected to an accepted or active booking
Fleet or company administrators responsible for your vehicle or account
KariTaxi dispatch and support personnel
Navigation and mapping providers
Emergency contacts and emergency services
Government or law-enforcement authorities where legally required
Passengers may see your approximate or real-time location when you accept a booking, travel to the pickup point or complete an active trip.
We do not intend to publicly display your continuous location when you are offline.
5. How We Share Information
We do not sell or rent driver personal information.
Information may be shared as described below.
5.1 Passengers
To complete a booking, we may share:
Driver name
Driver photograph
Driver rating
Vehicle make, model, colour and registration number
Approximate or live location
Estimated arrival time
Contact number or masked communication details
Trip status
5.2 Fleet and company administrators
Where you operate under a fleet, company or vehicle owner, relevant information may be shared with that organisation, including:
Driver status
Assigned bookings
Trip history
Location during operational activity
Vehicle information
Earnings or settlement information
Compliance and document status
5.3 Service providers
We may use third-party providers for:
Cloud hosting
Authentication and OTP services
Push notifications
Mapping, geocoding and navigation
Payment processing and settlements
SMS and email delivery
Customer support
Analytics
Crash reporting
Data backup
Identity verification
Fraud prevention and security
Firebase services may process or store information in locations where Google or its service providers operate, depending on the Firebase service being used.
5.4 Legal and safety disclosures
We may disclose information where reasonably necessary to:
Comply with applicable law
Respond to a valid legal request
Assist law enforcement
Respond to an emergency
Protect the safety of passengers, drivers or the public
Investigate fraud or misconduct
Enforce agreements
Establish, exercise or defend legal claims
5.5 Business transfers
If KariTaxi is involved in a merger, acquisition, financing, restructuring or sale of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate protections.
6. Notifications
KariTaxi Driver may send operational notifications such as:
New ride requests
Trip acceptance and cancellation updates
Passenger messages
Pickup and scheduled-trip reminders
Earnings and payment updates
Document-expiry reminders
Safety alerts
Support responses
Account-security notices
Promotional notifications may be sent only where permitted. You can manage notification settings through the app or your device, although disabling notifications may cause you to miss ride requests or important updates.
7. Driver Responsibilities
Drivers must:
Protect their account credentials
Not share OTPs or passwords
Keep driver and vehicle documents current
Use passenger information only for completing trips
Not contact passengers for unrelated purposes
Not copy, sell or disclose passenger information
Report unauthorised account activity
Follow applicable transportation and privacy laws
Secure devices used to access KariTaxi Driver
8. Data Retention
We retain information only for as long as reasonably necessary to:
Maintain your active driver account
Verify driver and vehicle eligibility
Provide trip and payment services
Process settlements and refunds
Handle complaints and disputes
Investigate safety incidents
Detect fraud
Meet tax, accounting and legal requirements
Enforce agreements
Protect legal rights
Driver profile and verification information is generally retained while the account is active.
Trip, payment, tax, safety, fraud and dispute records may be retained after account closure where required for legal compliance, accounting, safety investigations or legal claims.
When information is no longer required, we will take reasonable measures to delete, anonymise or securely isolate it. Information may remain temporarily in protected backups until those backups are overwritten through normal backup processes.
9. Account and Data Deletion
You may request deletion of your KariTaxi Driver account using:
KariTaxi Driver → Menu → Delete Account
You may also request deletion by emailing:
Send the request from the phone number or email address connected to your driver account. We may request information to verify your identity before processing the request.
After verification, we will delete or anonymise eligible information, except information that must be retained for:
Uncompleted trips
Outstanding payments or settlements
Refunds or chargebacks
Tax and accounting obligations
Fraud prevention
Safety incidents
Legal requirements
Disputes or legal claims
Deleting the KariTaxi Driver application from your device does not automatically delete your account.
10. Driver Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Update incomplete or outdated information
Request deletion of eligible information
Withdraw consent where processing relies on consent
Request information about how data is used
Submit a privacy complaint or grievance
Request review of an account-related decision where applicable
To submit a request, contact:
We may verify your identity before responding.
India’s Digital Personal Data Protection Act provides rights concerning access, correction, updating, erasure and grievance redressal, subject to the Act and applicable rules.
11. Information Security
We use reasonable administrative, organisational and technical safeguards designed to protect information, including:
Encryption during transmission
Secure authentication
Password protection
Access restrictions
Logging and monitoring
Secure server configuration
Backup controls
Fraud-detection measures
Security updates
Staff-access limitations
No electronic storage or transmission system can be guaranteed to be completely secure. Drivers should use strong passwords, protect OTPs and keep devices locked.
12. International Data Processing
KariTaxi and its technology providers may process or store information in India or other countries where their infrastructure or support teams operate.
Where information is transferred internationally, we will take reasonable measures to handle it in accordance with applicable data-protection requirements.
13. Children’s Privacy
KariTaxi Driver is intended for persons who are legally permitted to drive and provide transportation services.
The application is not intended for children. We do not knowingly intend to register minors as drivers or collect personal information from children through the driver-registration process.
Contact karitaxitech@gmail.com if you believe a child has provided information through KariTaxi Driver.
14. Third-Party Services
KariTaxi Driver may use or link to services operated by third parties, including:
Google Maps Platform
Firebase services
Payment providers
SMS and OTP providers
Cloud-hosting providers
Navigation services
Identity-verification services
Third-party services may process information according to their own privacy policies and contractual obligations.
15. Changes to This Privacy Policy
We may update this Privacy Policy when:
New driver features are introduced
Data practices change
Third-party services change
Security procedures are updated
Legal or regulatory requirements change
The updated policy will display a revised “Last Updated” date. Where required, we may notify drivers through the app, email or another appropriate method.
16. Contact and Grievance Information
For privacy questions, requests, complaints or account deletion, contact:
Application: KariTaxi Driver
Privacy Contact: KariTaxi Support
Email: karitaxitech@gmail.com
Effective Date: 19 July 2026
We will review requests within a reasonable period, subject to identity verification and applicable legal requirements.